1. Your acceptance of this agreement

1.1. The following terms and conditions apply to all orders and sales contracts with customers (private and business) through the websites, in store, by phone, by email, by WhatsApp or any other way, with Creative Glass MHS AG (hereinafter "Creative Glass," we "or" us ").The customer confirms his agreement with these terms and conditions by placing an order and when shopping in the web shop additionally by clicking the "check box" (checkmark) on End of the order process ..

1.2. Orders can only be placed by persons who are at least 16 years old and are not under guardianship or assistance. Immediately after receipt of the order, we confirm this by an automated email. This confirmation is only accepted as a orderconfirmation, but not a contract. The contract is concluded as soon as the buyer has paid for the goods in full, the payment has been confirmed by us and the goods have been delivered. The invoice / receipt will be attached to the order.

1.3. We reserve the right to change the terms and conditions if necessary without prior notice.

1.4 The stocks or services specified in the shop are no guarantee that the products will be available at all times. If an article or service, contrary to the information shown on the webshop, is not in stock, the buyer will be contacted or the value of the missing item will be refunded.

2. Prices & Shipping

2.1. All prices are in Swiss Francs CHF net, ex warehous Volketswil, exclusive of VAT.

2.2 Postage and packaging fees (P & V) are shown separately. In exceptional cases, packaging and freight costs may differ from the displayed values. In this case, you will be contacted immediately. Depending on weight and volume of the order, the shipment will be effected by post, courier service or freight forwarder. Find further information on shipping & packaging fee here.

2.3. Orders over 100kg will be effected by freight forwarder. We will charge you a deposit of CHF 100.- . The final cost will be communicated to you (email/phone) and charged separately.

2.4. Our prices are binding at the time of order. Creative Glass always endeavors to provide current and accurate information on the Website. However, pricing errors may sometimes occur. We reserves the right to: (a) correct any prices or pricing errors at any time without prior notice or liability to you or any other person; (b) reject, correct, cancel or terminate any order, including accepted orders for any reason.

2.5. Minimum Order Value is CHF 30.-

2.6 Price deviations due to rounding are possible up to CHF -.20

3. Shipment

3.1. Delivery is made within 2-4 working days. If any longer delivery time is necessary, the buyer will be informed immediately. A delivery delay does not entitle the buyer to claim damages or to cancel the contract.

3.2. Risk of delivery of goods shall pass to the buyer when the shipment has left the warehouse Creative Glass MHS AG or ready for pick-up was reported to the buyer.


4. Right of Withdrawal

4.1. Customers have the right to withdraw from the contract within 7 calendar days from receipt of goods in writing. The return shipment of goods is at the risk and expense of the buyer.

4.2. The Product must be returned in perfect condition, complete and in its original packaging. Otherwise we reserve the right to withhold a proportional value.

4.3. Address for returns: Creative Glass MHS AG, Geerenstrasse 13, 8604 Volketswil.

4.4. Exempt from the right of withdrawal are books and templates.


5. Liability and warranty

5.1. The statutory warranty period applies. If a guarantee extending beyond this period applies, this is expressly mentioned in the article. Excluded are wearing parts and specifically labelled products. Warranty claims must be asserted by means of a receipt or invoice. The return transport is at the expense and risk of the sender.

5.2. Excluded of warranty are slight variations (colour, size and weight), normal signs of wear and damages caused by improper handling.

5.3. The buyer is obliged must check the delivered goods immediately and report any defects immediately. Otherwise, the goods are considered approved. Hidden defects can also be objected to after commissioning or use of the goods.

5.4. In the case of a defect, the buyer has the right of free repair, an appropriate discount or replacement. The decision on this depends on the type of defect and will be made by Creative Glass MHS AG.

6. Payment

6.1. PayPal, all major credit cards and the Postcard are accepted. The value will be charged immediately.. Payment by credit card requires the card number, cardholder, card expiration date and check digit.

6.2. Order up to 300 CHF can be ordered on invoice (payable 10 days net).We reserve the right to ship on pre-payment only.This applies in particular to new customers. In the context of protecting our credit risk, we reserve the right to arrange a credit check.

7. Seminars & Courses

7.1. Your online registration is binding. Confirmation and bill will be sent separately.

7.2. By registering, you accept the special terms and conditions for classes. See here

7.3. Fees always include materials and meals during seminar hours. Seminars are exempt of VAT.

8. Privacy

8.1. Creative Glass protects your data in accordance with our privacy policy. By using our services, you agree to accept the privacy policy. You can read this here.

9. Retention of title

9.1. The goods remain the property of Creative Glass MHS AG until full payment.

9.2 All intellectual property rights (such as copyright or trademark rights) remain with Creative Glass MHS AG. Without our consent, the contents may only be used for personal and non-commercial purposes. This includes the storage or copying of complete content, as well as parts of it.

10. Governing law and jurisdiction

10.1. These Terms and Conditions are governed solely by the Swiss law, especially the provisions of the OR.

10.2. Place of performance and exclusive jurisdiction for all parties is VolketswilZH.


Volketswil, 12/2020

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