This is our F.A.Q.


Q: Where can I find your Terms & Conditions ?

A: Our Terms & Conditions are linked at the bottom of every page next to our logo and also here.

Q: I want to cancel my order. How can I do that?

A: If the order hasn`t been sent out yet, you can send us an email (please make sure you mention the order number your would like to cancel) or call us (+41 44 908 11 55).

If the order has already been sent to you, you have the right to withdraw from the contract in writing, within 7 calendar days from receipt of goods. The return shipment of goods is at the risk and expense of the buyer.


Q: I already am Creative Glass MHS customer and have separate Discount/Price agreements. What do I need to do, to receive these through the webshop as well?

A: If you have opened your customer account in the webshop, please contact us by email or phone, then we can add the correct data to your profile.


Q: Why can I not print my order confirmation email correctly?

A: We have tried to design our email templates to suite most email clients. However individual printer settings can vary. Go to your printer page settings and change scale & margins to fit the page.

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