Delivery Cost & Information
Our shipping & packaging costs are calculated according to weight. There are separate rates for the dispatch of sheet glass, as we attach particular importance to the type of packaging and need considerably more time for your parcel to arrive in one piece. The final prices are displayed at the end of the shopping basket.
From 60 kg you will see the option for a shipping quote. We will obtain a quote from our shipping partners to get your purchased items to you in the safest possible way. You will then be informed of the final amount by telephone/email. The outstanding amount will be invoiced to you/requested via Twint/credit card or PayPal.
Small items (under 5cm) are sent by Swiss Post. Standard parcels are usually sent with Planzer Parceö (next day service). In exceptional cases, parcels are delivered by Swiss Post, DHL or a carrier.
Monday to Friday, orders received by us before 12.00 noon are dispatched on the same day, provided all items are in stock. Dispatch takes place as soon as all ordered items are complete. Partial dispatch is possible, further postage will be charged.
In the event of company holidays or public holidays, orders will be processed as soon as they are received. The "First In - First Out" principle applies.
The delivery time is 1-3 working days.
Enjoy increased convenience when receiving consignments. Planzer informs you in advance by email or SMS about incoming parcels. You will receive a link to the Planzer online service, where you can customise receipt or the delivery address to suit your needs at short notice. Receiving Planzer Parcels
Swiss Post also informs you automatically in advance about incoming parcels and registered letters. With the "My consignments" online service, you can customise the receipt or influence the consignment according to your needs. More information here: www.post.ch
If your order can be sent in an envelope/maxi letter with a tracking number, you will receive a credit note for the excess shipping costs.